Video KYC Support

Job Purpose
· To improve the quality of customer interactions and KYC fulfilment in the VRM Channel through virtual support. · To be compliant and adhere to all regulatory KYC requirements and ensure appropriate customers are onboarded .· To improve knowledge on KYC requirements and support the VRM Channel onboarding process. · Support frontline business to deliver effortless banking experience to customers.
Key Accountabilities
· Adhere to KYC guidelines and onboard customer as per the same· Customer acceptance procedure of the bank is strictly adhered to.· Identify KYC gaps if any and ensure the same is rejected upfront.· Act as first line of defence for the bank.
Job Duties & responsibilities
KYC Processing · Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to. · All KYC call requests must be serviced as per defined SL without deviation. · KYC exceptions if any, need to be duly escalated as per defined approval matrix. · All required disposition and interactions with customer to be duly recorded / documented in the relevant system · Continuously review the internal monitoring process and identify areas of improvement.

Required Experience
· 1-2 years of experience preferably in banking industry and/or within KYC, Account services or Banking Operations environment
Education / Preferred Qualifications
Degree holderCertifications in the areas of Operations, MS office will be an advantage.
Core Competencies
Strong interpersonal & verbal and written communications skillsGood, effective and engaging skills. Calling skills preferredBasic analytical skillsGood judgement and problem-solving skillsAble to organize information in a structured manner

Technical Competencies
· Proficient in MS office tools, Ms Excel, Power point, Word · Knowledge of Finacle, Call Centre Tools, CMS preferred

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