Prime Derivatives Services Client Operations Fresher's job

Your field of responsibility

Client Operations APAC requires a high achieving individual to join the Prime Derivatives Services (PDS) Client Operations team who is capable of interacting directly with a variety of regional and global clients and acting as the client's point of contact for PDS operational queries.

The main duties of this function include but are not limited to:

• Understand, document and implement operational flows as agreed during onboarding process. Instruct and coordinate static data set up's to ensure data integrity
• Primary contact for client queries and own queries (commissions/fees/interest/margin/brokerages, reporting, clearing, exercise/assignments/abandonment) from initiation to resolution, working with internal parties to exceed expectations.
• Understand client accounts risks inherent to PDS and raise issues appropriately
• Communicate effectively, responding to verbal and non-verbal inquiries.
• Initiating, documenting and maintaining procedures on processes and client specific ad-hoc requirements.
• Establish and utilizing relationships with the various internal groups to facilitate outstanding client service experience
• Work with the Projects Team on Client Service initiatives to ensure requirements are detailed and delivered against in a timely manner.
• Maintain the ability to closely monitor your capacity and pursue improvements which would have a positive impact to your work load as well as the clients.
• Provide CSR and Client Operations management with detailed information about client operational activity, improvements in execution, and feedback.
• Attend client meetings (with Front Office) where required to provide operational perspective

Your future colleagues

PDS Client Operations team hires the best of team members from the industry to challenge the status quo rather than follow the existing process. We thrive on innovation mentality that would make you come out of the comfort zone and experiment new things. We believe in providing our clients with top tier service and innovations to assist them in achieving their goals.

The department values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values

Your skills and experience

To excel in this role, you should possess:

• At least 4-8 years relevant futures /cleared OTC derivative experience
• Experience in handling client relationships and delivering solutions for their issues
• Experience in using GMI and/or other industry wide applications
• Strong partner management skills
• Proficient in operational risk and regulatory controls
• Ability to work in a fast-paced environment

• Understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work

Your new employer

Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.

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Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.