Key Account Manager - Central Bank Branch Banking

• Visit partner branches and interact with Bank branch managers
• Ensure sales targets assigned are met on every parameter
• Interact with customers to explain the products and solutions
• Help branches mapped to her/him help achieve insurance sales targets
  
  Organizational Relationships
  
  Reports To: Area Manager
  
  Supervises: NA
  
  Job Dimensions
  
  Geographic Area Covered: Branches
  
  Stakeholders Internal: Supervisors, Ops, Underwriting, Legal.
  
  External: Central Bank - Channel Partner
  
  Key Result Areas
  
  Partner and Client Management
  
  Exceeding branch level targets (NB, renewal, STP, digitisation, product mix etc)
• Interact with the Bank branch teams and customers to explain the products and promote the brand
• Sales and support to all branches assigned - complete documentation, medicals, close pending documentation.
• Drive local contests and engagements to engage teams
• Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life
• Maintain good relationship with Bank Branch manager - interact with him regularly to assess business status. Take help from them to push & motivate them to maintain productivity
• Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
• Aid the bank branches to adopt new processes and technology
  
  Ensure sales targets assigned are met on every parameter
  
  
• Assist Branch team to ensure their insurance targets are met by providing sales support, correct training, product updates, sales information.
• Allign partner to ensure both teams are working towards the same goal
  
  Customer service
  
  
• Ensure adequate customer service - grievance redressal, claim settlement, renewal etc.
  
  Skills Required
  
  Technical
  
  
• Good product knowledge
• Working knowledge of MS Office
  
  Behavioral
  
  Essential
  
  
• Interpersonal skills
• Communication skills
• Creative thinking skills
• Teamwork Skills
• Influencing skills
• Relationship Building skills
• Decision making skills
  
  Desired
  
  
• Supervising / Leadership skills
  
  Incumbent Characteristics
  
  Essential
  
  Qualification: Graduation
  
  Experience: 2 to 4 years of work experience in Insurance / Financial Service Background, Public Sector Bank partner work experience would be preferable.
  
  Desired
  
  Qualification: Post graduate/Insurance specific training
  
  CTC: 3 lpa
  

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TATA Consultancy Services Limited is the biggest Indian multinational information technology service and consulting company headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization.