Assistant Manager

Auto req ID: 279808BR

Job Description

The HR Operations Sr Associate will be responsible for Employee services global processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The role will be responsible to deliver standardized transaction (hire to Retire) for the work assigned and will leverage required HR systems and tools met the process requirements based out of the India GBS site.
The role requires strong process orientation and SLA adherence experience and the ability to partner with global markets as required to complete the transactions based out off-shore locations to deliver agreed SLA/CSAT based customer service

Qualifications/Requirements

• HR Shared Services process and SLA management experience: 4-5 years
• Service management and ticket management system experience
• Customer orientation
• Process management and continuous improvement with a focus on optimization and productivity
• Ability to work with different geographies and cultural experience sensitivity

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PepsiCo, Inc. is an American multinational food, snack and beverage corporation headquartered in Harrison, New York, in the hamlet of Purchase. PepsiCo has interests in the manufacturing, marketing, and distribution of grain-based snack foods, beverages, and other products.