Customer Service Representative

KEY RESPONSIBILITIES

Lead Generation

• Acquire Leads through referral generation from existing members

• Perform referral generation calls daily

Selling

• Use various leads sources provided to generate phone sales

• Follow Sales script for each call- AIDA methodology

• Obtain referrals as part of each sales call

• Actively celebrate daily renewal sales within team

Renewal (If applicable)

• Follow renewal script for renewal calls

• Obtain referrals as part of renewal call

• Updating renewal member information on renewal sales form

• Maintain renewal statistics for every renewal call

• Contact renewals as per Renewal policy

Administration

• Document sales at the end of the call

• Place all sales documents in the allocated area for Administration officer

5th Other Functions

• Participate in team projects.

• Adhere to all Accor Plus T&C and sales policies as outlined in your People Plus, Training Manual and

Renewal Manual.

Main Complexity/Critical Issues in the Job

• 5 new sales per week

• 10 referrals / 4hrs (minimum)

• Converting 55% of 1st year renewals, 65% of 2nd years, 70% 3rd 0r above.

PROFILE

Knowledge and Experience

• Minimum 2 years of experience in outbound sales preferably from hotel industry/ International call centre

• Computer literacy

• Strong verbal and written communications skills

• Fluent English.

• Networking and relationship Building

Competencies

• Good interpersonal skills with ability to communicate with all types of customers

• Serviced oriented with an eye for details

• Good team working skills and able to work effectively and contribute in a team

• Good written and verbal communication skills

• Lateral thinking, Persistent and Persuasive/Influencing

• Innovative and Consultative skills

• Positive, flexible and Enthusiastic

• Ability to work to deadlines

Job Types: Full-time, Regular / Permanent

Schedule:

• Morning shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• international sales: 1 year (Required)
• Sales: 2 years (Required)

Language:

• Hindi (Preferred)
• English (Required)

Hindusthan Recruitment is a company into recruitment of candidates to right companies.