Workforce Vendor Operations Manager, Google Cloud

Minimum qualifications:

• Bachelor's degree in Engineering, Technology, Science, Mathematics, or equivalent practical experience.
• Foundational experience on Cloud Platforms (i.e., Google Cloud Platform).

Preferred qualifications:

• Certification in PMP, Prince2, or SCRUM.
• Experience leading, mentoring, and motivating technical teams while leading operational transformation projects resulting in efficiency improvements, business growth, and customer satisfaction.
• Experience in developing technical solutions and tools in partnership with product engineering and business teams and working with process management systems, such as Kaizen, Six Sigma, or Lean.
• Understanding of Google’s Cloud product capabilities with the ability to understand the technology behind Cloud products and make feasibility assessments on requirements.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a part of the Google Cloud Vendor Management Organization (VMO), you will help manage all extended workforce needs across Google Cloud, including but not limited to extended workforce strategy, vendor partner selection, governance and operations, and performance management.

In this role, you will strategize and manage our global outsourced engineering operations for Google Cloud products, providing excellent customer service. You will make cloud engineering delivery a competitive advantage for Google by developing efficient workflows and designing new services that will provide faster and better support to our customers.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Develop the strategy and implementation plan for PSO Delivery Center vendor operations, in partnership with PSO onshore teams and other Delivery Center locations. Manage and coach a team of vendor Program Managers to drive operations.
• Drive business results by tracking key operational metrics, identifying process improvement opportunities and managing strategic project plans to completion.
• Manage vendor performance and deliver excellent services to a global customer base. Ensure high quality delivery by putting in place the right processes, metrics, vendor contracts, quality frameworks, workflow documentation and the like.
• Manage and coach a technical engineering team that supports Cloud deliveries.
• Provide strategic insights and lead continuous improvement efforts in customer satisfaction and partner with onshore teams and other Delivery Center locations on initiatives to drive business growth.

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Google is an American multinational technology company specializing in Internet-related services and products that include online advertising technologies, search, cloud computing, and software. Most of its profits are derived from AdWords, an online advertising service that places advertising near the list of search results