Training Manager

• Create training and development programs / plans for specific LOB
• Responsible for New hire training (end to end)
• Track and improve post training effectiveness.
• Responsible for Floor training based on TNI (end to end)
• Manage PKTs & all Knowledge assessments.
• Own update management process
• Coach and develop a team of trainers with optimum efficiency.
• Handle ad-hoc training requests for multiple accounts
• Participate in client calls representing TechM.
• Consolidate, maintain and share training data with internal and external stake holders.
• Oversee Training Batch audits / observation session and share constructive feedback to the Associate Manager training.
• Driving Behavioral training completion for the assigned process
• Conduct Behavioral training sessions as and when required.
• Own, creation and regular update of training SOPs based on various quality standards.
• Review Associate Manager reporting to them regularly and share constructive documented feedback.
• Publish training dashboards to the Stake holders.
• Contributing expertise on RFPs for SD accounts from training, knowledge development and Knowledge base management
• Driving and participating in projects, performance improvement and cost reduction initiatives
• Participate and drive participation of training team in CSR activities.
• Own and manage ServiceDesk Transitions on knowledge transfer aspect.
• Design knowledge transfer, shadow and primary support plans for SD Transitions
• Design, implement, maintain and improve Knowledge Management process for SD accounts.
• Attending client calls on SD transitions and BAU accounts to present training initiatives and performance.

Educational Qualification required for the position.

• Graduate (Certified in L&D / Training skills preferred)

Relevant experience required for the position

• 6 to 8 Years of relevant experience (with minimum of 4 year experience with Service Desk Accounts, preferably managing training for SD accounts)
• Candidates with New transition experience will be preferred.
• Experience handling large ramp up across multiple geographies.
• Experience handling a team of trainers and AMs preferred but not required

Specific Training required

• Train the Trainer Certification (Internal / external)
• Master trainer Certification (preferred)

Additional Requirement

• Valid Passport
• Ready for domestic and international travel on short notice