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# of Openings 1

Overview

An enterprise client is launching a new initiative, which includes soft skill training for call center agents. They are looking to hire a Training Coordinator who can manage various tasks including: account creation and validation, respond to level 1 tickets, and go through the response process with their team, etc.

Ideal candidates for this project will be open to a full time commitment on a long term basis (years) and will be located in or near Chennai, India - with an openness to working onsite post-COVID. This person also will be expected to work rotating night shifts each month.

Responsibilities

As a Training Coordinator, you will be responsible for the following;

• Account and validate creation In salesforce & learning systems
• Respond to level 1/2 inquiries via ticketing system & via phone
• Proactively work with students to provide them information they need for training.
• Ensure proper retention of all documentation.
• Run basic reporting for classes / students
• Enter registration / exam data into learning system

Qualifications

To be considered for this position, the following qualifications will be;

• At least two (2) years of experience in an office environment
• Bachelor’s degree preferred
• Experience in a training environment given strong consideration
• The ability to be flexible and adapt to changing business needs
• The ability to problem-solve and multitask
• Self-motivated with a can-do attitude
• Working knowledge of Microsoft Office Products, including Word, Excel, and Outlook
• Excellent verbal and written communication skills with a strong focus on customer service
• Experience using an LMS system
• High degree of detail and excellent organizational skills

Benefits

Work for an innovative company!

Collaborate with the best employees!

Competitive pay!

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