Tele Sales Executive

Job Description Advisors

Designation Executive/Senior executive

Department – Operations

Process – UK Sky Process

Qualification – 10+2 or any graduation

Language – Excellent communication in English

Gender – Male / Female

Experience – Fresher / Experienced

Responsibilities & Accountabilities of Executive:

Provide timely and courteous response while answering telephone queries

Interact in a pleasant manner during the calls and provide all the necessary information to the fullest satisfaction of the customer

Make independent decisions within pre-determined spheres of activity/ control and escalate any open customer issues to Assistant Team Leaders without delay to facilitate meeting of production targets.

Actively participate in Team Manager’s/Leaders meetings with constructive feedback and suggestions

Ensure safe handling of Systems and equipment provided.

Respond accurately, promptly and effectively to call centre calls and quickly resolve difficulties with angry and frustrated customers in a polite manner.

Exercise tact, patience and professionalism at all times in responding to customers, regardless of issue or customers demeanour.

Ensure building up of a good image for the Company by responding positively to every call received.

Responsibilities & Accountabilities of Senior Executive:

Provide timely and courteous response while answering telephone queries

Interact in a pleasant manner during the calls and provide all the necessary information to the fullest satisfaction of the customer

Make independent decisions within pre-determined spheres of activity/ control and escalate any open customer issues to Assistant Team Leaders without delay to facilitate meeting of production targets.

Actively participate in Team Manager’s/Leaders meetings with constructive feedback and suggestions

Ensure safe handling of Systems and equipment provided.

Respond accurately, promptly and effectively to call center calls and quickly resolve difficulties with angry and frustrated customers in a polite manner.

Exercise tact, patience and professionalism at all times in responding to customers, regardless of issue or customers demeanor.

Contribute to the team’s efficiency and effectiveness

Ensure building up of a good image for the Company by responding positively to every call received.

In addition to the above Senior Executive – Operations will coach New Joiners in the team as per the instructions of Team Lead.

Savebyswitching Global Solutions Pvt LTD
SaveBySwitching provides a fast-paced and stimulating work environment that presents both challenges and excitement. We believe in recognizing and rewarding hard work, offering competitive salaries, excellent benefits, and a commitment to collaborating with the most skilled and exceptional professionals in the industry. If you possess a unique combination of talent, resourcefulness, and dedication, we encourage you to get in touch with us.
At SaveBySwitching, we have cultivated a team with extensive experience, creativity, and expertise in price comparison. Our core strength lies in delivering comprehensive and advanced price comparison services in the telecom sectors. We assist various businesses in achieving successful switching solutions while simultaneously helping consumers save money on their home services