Job ID 48011BR

About Enterprise Global Service

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Technology Delivery - Infrastructure Support Manager

Is responsible to manage production support, development and maintenance activities of complex applications and multiple vendor products in multiple support frameworks (12X7, 12X5 etc)

Works closely with the Technology Lead to for effective troubleshoot advanced network, server and application issues independently and provide alternative solutions

Act as a Subject Matter Expert in recommending newer technology practices, understanding current standards and upgrading systems as required by market and organization frameworks

Accountable for specific functions in areas where the alignment includes a clear delivery accountability:

Workflow management & direction

Daily assignments

Hands on involvement for technical resolution

Escalation of problems/issues

Project delivery/management

Shift/on-call planning

Continual service improvement

May assist senior Technology Managers in building the Product/ Application/Tools Strategy (Road Map etc) and work towards enhancing the value to the larger organization (including increasing the application footprint EGS, enhancing stability of the applications from the function perspective)

Stakeholder Management

Is responsible for developing, maintaining ongoing engagement with global LoB partners and other stakeholders in WFT and WFT at EGS teams.

Is responsible for planning, Consulting, negotiating and manage deliverables of the business & technology requirements

Is responsible to build effective relationships with offshore vendors partners servicing the portfolio

Interfaces with senior stakeholders basis business need

Talent/ People Management

Is responsible for developing people and manage Talent effectively

Is responsible for creating opportunities for team members growth

Is accountable for expectations setting (goal settings) for the team members in line with the larger LoB and EGS goals (functional - technical/domain and behavioral)

Is responsible to mentor team members and provide avenues to meet the team members aspirations

Works closely with the HR Partners on various talent items covering the entire talent landscape (include but not limited to the below):

Hiring the right talent to meet the business needs (work closely with the EGS Talent Acquisition Teams)

Managing overall performance of the team members and ensure to build and sustain high performance work culture

Accountable for the overall engagement of the work group and manage attrition

Operational and Process Management

Is responsible to manage to manage the Production Issues and drive the technical discussions/bridge calls from an Incident, Problem Management

Is responsible to manage service performance measures tied to business and technology outcomes and lead technical solutions where applicable

Is responsible to develop, drive and create visibility of technology delivery through reporting of relevant metrics (operational and functional) for the LoB leadership and WFT partners

Is responsible to continually identify and drive opportunities for process improvement

Competencies Expected :

Clear demonstration of High Integrity and Honesty
Ability to delivery and engage with partners effectively in a multi cultural matrix environment (demonstrate co-ownership and accountability in a matrix structure)
Ability to foster Diversity and Inclusion and act as an effective Change agent within the group
Technical/professional expertise Solves problems and analyzes issues Innovates Drives for results Establishes stretch goals Communicates powerfully and prolifically Takes initiative Develops others Collaboration and teamwork
Clear demonstration of technical, functional, and job-specific knowledge required for the portfolio
Use technical knowledge to help team members troubleshoot problems wherever needed i.e. ability to get into the details of a given technical problem and demonstrate leadership in solutioning

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.