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Team Lead

3 months ago   Public Service   Hyderabad   27 views Reference: 33486
Job Details

Job Description

Good Interpersonal & people management skills with good problem solving approach.
Need to handle a span size of 25 -30 HC
GIS, OSM (Open Street Mapping ) is must, Navigational Projetcs, QGIS Experience is as advantage
Excellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skills
Excellent verbal & written communication & presentation skills


Roles & Responsibilities:

Responsible for the end-to-end operations delivery of the team He/She handles
Ensure adherence to SLAs, meeting Customer OKRs on Productivity, Quality, Utilization etc... and improve operational performance
Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc
Provide coaching and feedback to team members to enable them to improve their performance
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements

Ensure compliance with internal policies and procedures, external regulations and information security standards

Drive people initiatives, Ideations, and Projects by team or by customers

Meetiing the SLA of Attrition, Shrinkage etc...

Customer Service(Product&Service)

Company Description
During the 1970s and 1980s, the company shifted its focus to new opportunities in the IT and computing industry, which was at a nascent stage in India at the time. On 7 June 1977, the name of the company changed from Western India Vegetable Products Limited, to Wipro Products Limited.[8] In 1982, the name was changed again, from Wipro Products Limited to Wipro Limited. In 1999, Wipro was listed on the New York Stock Exchange.[citation needed] In 2004, Wipro became the second Indian IT company to earn US$1 billion in annual revenue.[11]
In 2012, Wipro demerged its non-IT businesses into a separate company called Wipro Enterprises.[12][13][14] Prior to this demerger, these businesses, mainly in the consumer care, lighting, furniture, hydraulics, water treatment, and medical diagnostics, contributed about 10% of Wipro's total revenues.[15][16][17]
In March 2023, Wipro opened its American international Headquarters at Tower Center in East Brunswick, Middlesex County, New Jersey.[1]