1. Lead a team of voice process agents to achieve customer satisfaction ,

2. Organise Inbound & Outbound SLA,

3. Plan shift roster

4. Motivate & Train new recruits candidates

5. Get trained / Impart training on CRM & Dialler applications,

6. Required Experience, Skills, And Qualifications.

7. Understanding our culture, accents, time zones.

8. Fluency in English is mandatory, Hindi, Kannada, Telugu & Malayalam.