TATA Croma hiring Sales executives @ Selaiyur

Croma

Customer Service Specialist (sales Promoter) Tata Croma

Job Description:

Customer Service

• Follow the 10 feet Rule :: Greet EVERY customer who comes within a 10 Feet radius
• Ensure 100% GUEST sales is followed in every customer interaction
• Follow "Lean time equals Learn Time" principle at all times
• Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution
• Maintains rapport with Customers.
• Facilitate resolution on customer complaint, working jointly with service desk team
• Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)

Process:

• Maintaining the proper display of goods in the section as per merchandising mantra.
• Ensure Ticketing is done as per standards and is always updated.
• Stock counts to be done as per the defined processes
• Maintains Customer data for follow-up in the Follow up Register

Continuous Learning :

• Keeping oneself updated with all the product knowledge, promotions, processes and policies
• Attend mandatory staff meetings and training sessions.
• Knowledge of procedures in emergency situations.

Contact - Adithya Priyan Please contact the HR on the mobile number mentioned below.

Launched in 2006, Croma was the first one-of-its kind large format specialist retail store that catered to all multi-brand digital gadgets and home electronic needs in India. Over a decade since its inception, today Croma caters to over 10 Million customers and has almost become synonymous for all electronics needs, with its tech-savvy staff, product range, online presence and the will to help customers