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System Engineer

3 months ago   Public Service   Hyderabad   11 views Reference: 33541
Job Details

• Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool
• Troubleshooting desktop / laptop OS issues
• Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners
• Installation/re-installation/configuration / Troubleshooting of software/applications
• Installation / configuration / Troubleshooting of e-mail client
• Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update
• Install approved patches onto desktops / laptops which have failed automatic update
• Remove virus from respective desktop / laptop
• Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change)
• OS builds from approved image
• Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware
• Ability to quickly analyze & diagnose technical problems
• Problem determination and resolution within SLA's
• Work with Local & Global Teams
• Proactive and clear communication skills
• Quality and Process Knowledge
• Should be good in client communication skills
• Willing to Work on Shifts based on the projects need
• Desktop/phone setup for projects.
• Reducing repetitive calls.


Roles & Responsibilities:

• Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool
• Troubleshooting desktop / laptop OS issues
• Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners
• Installation/re-installation/configuration / Troubleshooting of software/applications
• Installation / configuration / Troubleshooting of e-mail client
• Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update
• Install approved patches onto desktops / laptops which have failed automatic update
• Remove virus from respective desktop / laptop
• Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change)
• OS builds from approved image
• Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware
• Ability to quickly analyze & diagnose technical problems
• Problem determination and resolution within SLA's
• Work with Local & Global Teams
• Proactive and clear communication skills
• Quality and Process Knowledge
• Should be good in client communication skills
• Willing to Work on Shifts based on the projects need
• Desktop/phone setup for projects.
• Reducing repetitive calls.


Qualifications:

Graduate

Desktop T/S skills

Basic Network T/S Skills

Company Description
During the 1970s and 1980s, the company shifted its focus to new opportunities in the IT and computing industry, which was at a nascent stage in India at the time. On 7 June 1977, the name of the company changed from Western India Vegetable Products Limited, to Wipro Products Limited.[8] In 1982, the name was changed again, from Wipro Products Limited to Wipro Limited. In 1999, Wipro was listed on the New York Stock Exchange.[citation needed] In 2004, Wipro became the second Indian IT company to earn US$1 billion in annual revenue.[11]
In 2012, Wipro demerged its non-IT businesses into a separate company called Wipro Enterprises.[12][13][14] Prior to this demerger, these businesses, mainly in the consumer care, lighting, furniture, hydraulics, water treatment, and medical diagnostics, contributed about 10% of Wipro's total revenues.[15][16][17]
In March 2023, Wipro opened its American international Headquarters at Tower Center in East Brunswick, Middlesex County, New Jersey.[1]