System Engineer
7 months ago Public Service Hyderabad 31 views Reference: 32624Job Details
• Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool • Troubleshooting desktop / laptop OS issues • Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners • Installation/re-installation/configuration / Troubleshooting of software/applications • Installation / configuration / Troubleshooting of e-mail client • Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update • Install approved patches onto desktops / laptops which have failed automatic update • Remove virus from respective desktop / laptop • Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change) • OS builds from approved image • Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware • Ability to quickly analyze & diagnose technical problems • Problem determination and resolution within SLA's • Work with Local & Global Teams • Proactive and clear communication skills • Quality and Process Knowledge • Should be good in client communication skills • Willing to Work on Shifts based on the projects need • Desktop/phone setup for projects. • Reducing repetitive calls. Roles & Responsibilities: • Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool • Troubleshooting desktop / laptop OS issues • Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners • Installation/re-installation/configuration / Troubleshooting of software/applications • Installation / configuration / Troubleshooting of e-mail client • Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update • Install approved patches onto desktops / laptops which have failed automatic update • Remove virus from respective desktop / laptop • Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change) • OS builds from approved image • Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware • Ability to quickly analyze & diagnose technical problems • Problem determination and resolution within SLA's • Work with Local & Global Teams • Proactive and clear communication skills • Quality and Process Knowledge • Should be good in client communication skills • Willing to Work on Shifts based on the projects need • Desktop/phone setup for projects. • Reducing repetitive calls. Qualifications: Graduate Desktop T/S skills Basic Network T/S Skills
Company Description
Wipro India Business, a part of Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global end to end IT transformation, consulting and business process services provider and a pioneer in Indian Market with decades of experience. We harness the power of application, cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
A company recognized for its comprehensive portfolio of services, our strong quality processes, rich experience in managing clients and great transformational capabilities across various business verticals enable us to align IT strategies to your business goals. From simple process changes to complex and innovative solutions, we help you harness the power of IT to achieve profitable growth, market leadership, customer delight, and sustainability. We also help you with your IT infrastructure needs in partnership with best of breed technology partners.
Our extensive IT services portfolio includes digital, analytics, consulting, systems integration, application development & maintenance, technology infrastructure services, package implementation, R&D services, and more. Wipro India has operational facilities in cities across India.
A company recognized for its comprehensive portfolio of services, our strong quality processes, rich experience in managing clients and great transformational capabilities across various business verticals enable us to align IT strategies to your business goals. From simple process changes to complex and innovative solutions, we help you harness the power of IT to achieve profitable growth, market leadership, customer delight, and sustainability. We also help you with your IT infrastructure needs in partnership with best of breed technology partners.
Our extensive IT services portfolio includes digital, analytics, consulting, systems integration, application development & maintenance, technology infrastructure services, package implementation, R&D services, and more. Wipro India has operational facilities in cities across India.
