City: Navi Mumbai

State: Maharashtra

Job Description:

Sutherland is seeking a service-oriented and self-motivated person to join us as a Technical Support Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!


Consultants in this role get to:


Be the point of contact: Handle customer service cases via voice channels. Delivering an experience to every customer, meeting Uverse customer service standards.
Strengthen relationships: Internally have chat sessions with other departments in order to solve issues. Work pro-actively to ensure potential issues are escalated appropriately.
Consistently deliver: Achieve all agreed KPI’s.

Qualifications:

Our most successful candidates will have:

• Intermediate reading English language skills

• Technical knowledge in TV Cable (cables, boxes, general functions) and internet (browsing, clearing cookies, deleting browsing history, etc.)

• Ability to work positively in a fast-paced, changing environment

• Ability to multitask and have excellent organizational skills

• Ability to see through the eyes of the customer

• Ability to be articulate, bright and curious

• Passion about service

• Bachelor degree is a plus (Technical Degree)

• Experience of working in a customer-centric environment is a plus

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

For over 30 years, we’ve been delighting customers through better process. From the very beginning, it’s all we’ve done. In fact, our very first dollar came from process consulting. Three decades later, we have 120 clients from the Fortune 1000, and complete 43 million transactions a month on a digital backbone that spans 19 countries around the world.Sutherland's process transformation services innovate at the intersection of business and technology to transform processes that realize our client's vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.