SR HR SERVICE LINE MGR, NEW HIRE

• Job number 1256239

Responsibilities

• Accountable for the overall delivery of New Hire and onboarding for the countries in the service region meeting and striving to exceed KPI targets, and operating as an escalation point of contact for employees and partners across the region
• Accountable for Data Privacy and security in the service line, rapid response to privacy issues, and handling of sensitive cases
• Accountable for service process documentation, desk-top-procedures, and knowledge base articles for assisted support
• Accountable for leading a diverse team and building team capability
• Accountable for contributing to the global standard design for New Hire experience processes
• Accountable for driving standardization and continuous improvement
• Working cross functionally with talent acquisition, payroll, and multiple teams to create great experiences for our New Hires

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

• Strong management capability to develop a strong team generating energy to enable the team to achieve their potential
• Maintain highly confidential and sensitive information
• Judgement and decision making that improve employee service or address privacy/compliance issues with a sense of urgency
• Excellent communication skills (both verbal & written) with an ability to listen & respond to employees
• Use quality framework and tools for Trend Analysis, Root cause analysis, provide immediate and permanent fix for service defects with strong desire to continuously improve processes & deliver against agreed objectives/ service levels
• End-to-end process understanding, ability to develop and maintain processes, Desk Top Procedure and Knowledge base articles
• Strong Project management skills, influencing skills and ability to train the team on an ongoing basis.
• Highly collaborative: build on the work of others and support the success of others
• Subject matter expertise working with New Hire and/or Onboarding HR Operation process for India, Midde East and Asia Pacific is a plus.
• Fluent in English

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

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