SENIOR TECHNICAL SUPPORT ENGINEER

The Senior Technical Support Engineer will be responsible for providing high-quality technical support to our customers, utilizing advanced knowledge of networking, systems administration, and software engineering to diagnose and engineer solutions for specific and general use cases. The ideal candidate will have exceptional customer-facing skills, excellent troubleshooting capabilities, and a commitment to delivering customer-driven support. Additionally, they will provide administrative and minor account management support to customers.

Responsibilities:

1.Demonstrate a dedication to delivering customer-driven support

2.Provide expert technical assistance and support to customers via phone, email, or chat

3.Possess advanced troubleshooting capabilities

4.Record and track customer support requests and resolutions in a ticketing system (e.g., JIRA)

5.Collaborate effectively with cross-functional teams, such as development and engineering, to resolve complex technical issues

6.Conduct code reviews and analyze unfamiliar code to identify and resolve underlying issues

7.Possess advanced knowledge of SQL for data retrieval and analysis

8.Be available for on-call responsibilities as required

9.Display exceptional empathy and a customer-centric approach to identifying solutions to customer needs and issues.

Apply Link- Apply Link mentioned in below

Alkem set up its research and development facility for ANDA development at Taloja in 2003.[3] In 2006 anti-infective drug Taxim of Alkem became the first anti-infective drug in the Indian pharmaceutical industry to cross 1,000 million in terms of domestic sales in India.[4] In 2014 Clavam another drug from Alkem crossed 2,000 million mark in terms of domestic sales in India.
In 2007 the company filed its first ANDA for drug Amlodipine which was approved in 2009.[3] Alkem has developed a portfolio of 705 branded generic drugs, with 13 of the brands featured among the top 300 brands in India for the fiscal year 2015 and a portfolio of 705 brands in India in the six months ended 30 September 2015. Alkem have 21 manufacturing facilities, 19 in India and 2 in US. 5 of the facilities are US FDA, TGA, UK MHRA approved.