Senior Customer Service Representative

Roles and Responsibilities

Calling and listening to customers questions and concerns, and providing answers or responses (100 to 150 call need to do per day).
Provide information about products and services
Review or make changes to customer requirements
Record details of customer contacts and actions taken
Review and select standard responses for answers or solutions
Handle incoming and outgoing calls, Whatsapp, SMS, Birthday & Anniversary greetings

Handling Social Media Platform Facebook / Instagram /Google Review

Generate Reference through Customer Contact.
Should have confidence to promote Brand through calling and listing services.

Participate in Jewellery Exhibition, customer calling, DSR filled up, explain EMI schemes etc.

Desired Candidate Profile:

A Senior Customer Service Representative would be a Team Leader who can handle a team of two or three and perform the role of Public Relation Officer (PRO)

Candidates should be smart, presentable, proficient in MS-Office (Excel, Word. Powerpoint). Must have a modern mindset, open to travel within the city, ability to organize, Multi-task and work under pressure, willing to work on Sunday during our scheduled Jewellery Exhibition. Communication skills required to be very good and effective in Hindi / English / Bengali.

Please contact Kishore Raut 'HR Number' mentioned in below.

Panna Diamond World also symbolizes rare and exquisite stones, which is what the brand stands for. Quality pieces customized to the hilt with finesse and fine craftsmanship will be available to the people of Kolkata at Panna Diamond World. Conceptualized in 2007, by Mr. Pintu Agarwala and his wife, Mrs. Rashmi AgarwalaToday we are proud to have 4 Retail outlet in Camac Street, Park Street, Howrah, Kankurgachi and 1 wholesale unit in Bara Bazar.We are one of the of the first company who came up with the concept of online Jewellery selling in the Kolkata with the focus to tap the younger generation. Panna Diamond World focus on e-commerce is primarily to give the best of pricing benefit to our customers.We have a dedicated online and offline call centre to help the customers. The management of Panna Diamond World dreams of making online Jewellery business a success model and make our country and every Indian proud.