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Senior Customer Service

2 months ago   Medical & Healthcare   Vadodara   21 views Reference: 34227
Job Details
  • Ensure the highest level of service is maintained and that the customer is happy.
  • Ensure that no call is answered without raising query number.
  • Handle escalated calls and communicate effectively with customers to reduce dissatisfaction.
  • Motivate, guide and lead the customer services team.
  • Attend to and resolve queries received on phone, emails and fax from customers, sales and credit control departments
  • Attend to complaints in accordance with the company's guidelines and policy
  • Ensure that all queries are attended to and resolved in a timely and efficient manner.
  • Coordinate with various departments to resolve queries within a stipulated time frame
  • Chase deliveries with the transport/courier companies and revert to the customer with ETAs.
  • Trace missing parcels/goods and revert to the customer
  • Handle queries from Wholesale accounts allocated and ensure all queries are dealt with promptly and correctly
  • Inform customers of any expected delivery delays
  • Handle irate customers and manage their expectation
  • Coordinate with Courier services to chase deliveries, collection and pending queries.
  • Chase customers for in regard to discrepancy in Returns
Please Contact - Monika Bharti no given below
Company Description
B&S Group (Gowrie Healthcare Private Ltd.) is a leading pharmaceutical supplier in the UK with a global presence. With over 20 years of experience, B&S Group is an expert in nationwide distribution and at the forefront of pharmaceutical development. B&S Colorama is one of the UK's largest short-line healthcare distributors, serving over 5000 active customers daily.
B&S Healthcare holds over 1000 Parallel Import licenses from 22 countries, aiming to be the largest PI distributor in the UK in the upcoming years. Thame Laboratories is a diverse, integrated specialty pharmaceutical company focused on developing and supplying pharmaceutical, consumer health products, and unlicensed medicines that provide benefits to patients, prescribers, and the NHS.