Reservation Associate Fresher's job

Takes reservations over the phone, or internet, and ensure that reservations are dealt with effectively,

while maximizing revenue handles all associated operations

• Maximize room bookings by delivering a pleasant and efficient reservations service in line with the brand

and hotel's sales policy.

• Provides administrative support to the Reservations Executive / Manager and ensures the implementation of

relevant hotel policies, standards, and procedures.

• Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account; • Rapidly identifies the new customer and modifies the sales pitch accordingly

• Informs customers about the services on offer at the hotel and encourages them to use the hotel facilities. • Is familiar with the local area around the hotel, including the competition

• Suggests other Mercure or Accor hotels to customers if the hotel is full
• Provide administrative support to F&B service and Sales department for conference and party bookings.
• Handles conference booking queries through e-mails and telephones, does negotiations in coordination with

Sales department or F&B service department.

• Guest interaction and show around of the hotel.

Mercure is a midscale hotel brand specialized in traditional hotels managed by committed hoteliers, and owned by Accor. Created in 1973 in France, the brand was acquired by Accor in 1975. The Mercure brand appears on 875 hotels in 63 countries. Grand Mercure is the international premium brand of Mercure.