Quality Analyst
9 months ago Financial Services Mumbai 42 views Reference: 29033Job Details
Call Auditor -Quality Analyst
Sbicap Securities
Greetings !!!
we have openning for Call Auditor -Quality Analyst,Interested candidates can share the updated resume on [***] with following details
Current CTC :
Expected CTC :
Notice Period :
Broking Experience :
JOB PROFILE
Key Activities / Accountabilities /Skills
- Good communication skills
- Call monitoring and providing actionable insights
- Through monitoring, a QA analyst should gather information to improve agent performance
- Process product reviews and inform the development team of defects and errors
- Monthly Calibrations with operations team
- Share TNIs (Training Need Indictors) basis the audit observations
- Conduct Soft skills trainings for Inbound/Email associates
- Timely conducting SQ review with operations teams
Essential Educational & Experience Qualification
Qualification Needed : Graduation / Post Graduation
Total Years of Experience : 2 years & above
Relevant Experience : min 1 year in Broking Industry
Role : Call Centre SQ Auditor
Location : Lower Parel
Department Customer support group
Contact - Bhagyashree Sinnur This is a walk-in to proceed further contact HR at the venue on date and time mentioned.
Company Description
SBI Securities is the embodiment of trust and reliability in the world of investment solutions. We are proud to be a wholly-owned subsidiary of SBI Capital Markets Ltd and a part of the State Bank Group, India's largest and most trusted banking conglomerate.
