1. Maintain good relationships with students & parents so that the business can maximize the value of those relationships.

2. Work as student/teacher representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform

3. Manage class rescheduling requests and handle database and coordinate with the tech team to execute this in the backend to manage ongoing classes

4. Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow

5. Communicate with customers via phone ,email & chat

6. Participate in one-on-one discussions with parents, students & counselors to explain the product value and take their feedback and suggestions

7. Understand the problems and challenges of the parents, students & counselors and identify ways the business could better address those needs

8. Ensure TAT of query response at 4 hours and that of query resolution at 24 hours

9. Seek opportunities to cross-sell or upsell by pitching different available solutions to the existing customers

10. Actively seek students & parents feedback and suggestions and use that to drive product and process improvements

11. Develop and execute a strategy to meet the revenue targets set for the month

12. Ensure excellent program delivery to improve customer retention and reduce churn.

Contact - Shyam Sunder S - HR - Mobile number given below

This is a walk-in to proceed further contact HR at the venue on date and time mentioned.

Please contact the HR on the mobile number mentioned below.

Our vision is to make exceptional quality online learning that enables teachers from different demographic regions to reach students and students across the globe to directly interact with the teachers for guidance. As a part of this vision, we created some packages that comprise of Live Interactive Video Classes, 1000+ Hours of Video Lectures, 1000s of Topic-wise Test papers, 24*7 Doubts Clarification, Post Exam analytics etc., at an affordable price.