Principal Engineer-Storage(VMAX3, Powermax, XIO, VPLEX, VNX, Unity, Isilon )

Job ID: R185091

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

Join us as a Principal Engineer, on our Managed Services team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Principal Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by Dell Technology best practice documentation.
• Lead transition, technical operations and account stabilization effort and initiatives
• Integrate components from different capabilities and produce final solution document with costs for customer
• Excellent troubleshooting skills with proven track record of successful incident management
• Participates in the design and operational execution of the customer's disaster recovery process as required. Performs necessary storage infrastructure maintenance and necessary data migration, as required.
• Replication sessions- Troubleshooting if any error encountered on the replication sessions. Establishing replication sessions for new sites.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Expert knowledge of VMAX3, Powermax, XIO, VPLEX, VNX, Unity, Isilon along with support knowledge of SRM along with CISCO, Brocade
• Proficiency in hardware, software and/or operating systems environments.
• Provide on call support.
• Expert certification in relevant technology /product
• Ability to work in shifts in a 24x7 setup.

Desirable Requirements:

• Scripting Skills
• Non-Dell Storage product support skills
• Backup skills

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

We believe that progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere to drive progress around the world. Every member of our team plays a critical role in bringing our purpose to life — through our work, passion and commitment to do the absolute best we can for our company, our customers and each other.