Patient Care / Guest Relations Officer

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• Coordinating with the patients relative.
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• Handling patient queries.
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• Help visitors with patient details during visiting hours/ at any time needed.
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• Appointment booking & scheduling.
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• Providing appropriate information on all hospital facilities and services.
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• Transferring & connecting all phone calls.
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• Providing hospital staff assistance with phone nos.
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• Receiving written complaints of patients.
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• Shall direct to the concerned department for the service.
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• Shall help regarding where to collect the reports.
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• Shall provide the patient with information on available services along with tariff, formalities & timings.
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• Taking New Admissions, Bed Management, Billing & Discharges.
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• In case of personal/ Business Guests in the hospital, the concerned dept or employee shall be contacted & requested to escort the guest.
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• Maintain list of all the departments in the hospital along with the list of telephone numbers in the hospital.
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• Ensure cleanliness & hygiene in reception and lobby area.
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• Responsible for giving up-to-date information to the seniors on day to day activities & any other incidents in the department.
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• Responsible for maintaining & giving accurate MIS reports on time.
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Desired Candidate Profile

Fluent Spoken English is must.

Graduates / Diploma in Hotel Management/ Hospitality.

Freshers with good communication can apply too.

Candidate must be ready for rotational shifts including Night Shifts

Perks and Benefits

Medical Insurance

Statutory Benefits.

Contact - Sachin Singh Please contact the HR on the mobile number mentioned below.