Linux/Unix Shell Scripting

Job Description: Responsibilities: Ø The Selected Application support Candidate would be responsible for the below activities in a 24x7 Shift schedule format Ø Support, optimization and customization of our award winning integration and data analysis software using core Microsoft technologies Ø Managing cases, requests and enhancements using online tools and processes Ø Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner Ø Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times Ø Problem determination, workaround resolution, root cause analysis, major incident management Ø Deployment of service releases, patches, requests and customizations Ø Create productive relationships with and between key stakeholders Ø Ensure that solution and application support documentation is maintained to the highest quality and accuracy Ø To assist with the support of internal applications and infrastructure Ø Creation and distribution of knowledge and information with other team members and the company Ø Providing assistance and cover for other team members where required Ø Keep technical skills and product knowledge up to date through self efforts and internal training. Required Skills ¿ Excellent analytical and problem solving skills ¿ Practical experience of Windows and Linux Server, SQL Server, IIS and networking ¿ Ability to work both independently and as part of a team ¿ Excellent customer service skills ¿ Understanding of software development cycle ¿ Good written and spoken English ¿ Work closely with the rest of the support team members to resolve issues quickly and efficiently. ¿ troubleshoot customer application software issues and follow ups till completion. ¿ Understand the issue reported by the customer, analyze and report it in the reporting system ¿ Resolve support issues with a focus on root cause analysis to reduce recurring issues. ¿ ITIL process ¿ certification preferable ¿ Scripting ¿ PowerShell, shell script, or any other language. ¿ Understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application alerts ¿ Can create complex monitoring scripts for application monitoring ¿ Application support on heterogeneous platforms, example: windows and linux etc. we don¿t want windows/linux administrators ¿ Work experience of IIS and Tomcat ¿ Knowledge of Oracle/ SQL server¿ Database Management ¿ Query execution

Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$6.0 billion company[6][7] with over 158,000 employees across 90 countries.[4] The company was ranked #5 in India's IT firms and overall #47 on Fortune India 500 list for 2019.[8]
On 25 June 2013, Tech Mahindra announced the completion of a merger with Mahindra Satyam. Tech Mahindra is one of the top Big Tech (India) companies.[9] Tech Mahindra has 1,262 active clients as of June 2022.[4]