Job Description:

Sutherland is seeking an analytical and strategic-thinking person to join us as Business Analyst. We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Business Analysts in this role get to:

Impact the bottom line: Drive standardized, scalable and replicable processes globally throughout service delivery

Take the lead: Lead cross-functional teams in implementing initiatives and achieving objectives

Strengthen relationships: Establish and maintain communication with global team members; understand needs, resolve issues, and meet expectations

Improve workflow: Infuse quality in all facets of service delivery and determine how to create meaningful measurements, dashboards and audit trails

Keep Sutherland aligned: Create, capture and deploy best practices of Sutherland across various processes

Represent Sutherland: Help Sutherland be at the forefront of customer experience movement as measured by NPS through continuous improvement

Qualifications:

Our most successful candidates will have:

• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• To be customer-oriented in managing communications and issues
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• To be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Ability to work in MS Office

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

For over 30 years, we’ve been delighting customers through better process. From the very beginning, it’s all we’ve done. In fact, our very first dollar came from process consulting. Three decades later, we have 120 clients from the Fortune 1000, and complete 43 million transactions a month on a digital backbone that spans 19 countries around the world.Sutherland's process transformation services innovate at the intersection of business and technology to transform processes that realize our client's vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.