Customer Service Associate Fresher's job
8 months ago Marketing & Communication Navi Mumbai 44 views Reference: 30778Job Details
Role & responsibilities
Currently we will be hiring only through WALK-IN interviews on Monday (21st August onwards post 3pm) and Virtual interviews on the corresponding address : 2nd FLOOR, PARADIGM B, , MINDSPACE, MALAD WEST, Mumbai Suburban, Maharashtra, 400064, MUMBAI, Maharashtra, India
HR - Sayak Sinha
Please go through and apply for the following roles and processes :-
Note : Residents of Mumbai are only allowed to apply for these roles.
Customer Service Associate / Senior Customer Service Associate
1) MIS :
Roles and responsibilities will include formation of data sets while handling confidential data and working extensively on MS Excel.
Knowledge of Advanced Excel is required (Pivot table, VLookup, HLookup, Conditional Formatting etc. is a must)
2) Voice Process :
Roles and responsibilities may include credit collections (1st party / 3rd party) or providing customer support over voice and also fraud verification.
Excellent communication, negotiation and convincing skills in English are a mandate for the aforementioned role.
HSC freshers and Graduate freshers / with work experience can apply for this role.
3) Chat Process :
Roles and responsibilities may include providing customer support, solving customer queries, and improving customer experience through chat.
Good communication in English and fluent thought process is a mandate for the aforementioned role.
HSC freshers and Graduate freshers / with work experience can apply for this role.
4) Data Entry Process :
Roles and responsibilities may include data entry and data updation using Excel.
Basic English communication, Excel knowledge and 3rd ID (Voter ID/Passport/Driving License) is a mandate for the aforementioned role.
Only graduate freshers and graduates with 12 months documented experience can apply for this role as per business requirements.
Only US and UK rotational shifts are available. Immediate joiners required only.
Salary range between 15k-30k.
Preferred candidate profile
Only HSC freshers and B.Com/BBA/BFA/BBM/BMM/BII and BSc with prior experience into customer service is allowed to come to office for the interview.
Perks and benefits
Home Drop
Medical Insurance
Growth and development opportunities
Incentives
Company Description
The demand for BPO continues to be driven by the economic need to deliver quality, cost efficient services and the business requirement to remain competitive and innovative. We focus on meeting the individual needs of our clients and delivering measurable service improvement and value.
Company Overview
Improving client processes and driving business impact is the prime focus of our entire organization of over 25,000 employees. Firstsource couples its deep process knowledge, insights and best practices with targeted analytics and pragmatic reengineering to deliver a comprehensive solution. Our broad portfolio consists of both enterprise and industry-specific services. In all areas, we execute simple transactional needs to providing process management capabilities, where complex decision-making and keen judgment are required. Services are seamlessly delivered from our Rightshoring model with 44 centers in four countries to meet a clients business objectives and cost reduction strategy.
Firstsource focuses on the industries of Telecom, Banking & Financial Services, Insurance, Media, Publishing and Healthcare. Our solutions span across the customer life cycle of Customer Acquisition, Customer Services, Transaction Processing, Collections & Accounts Receivables Management and Research & Analytics.
We develop reliable and scalable solutions for essential business processes, consecutive with industry best practices and supported by a robust technology infrastructure, proprietary tools, strong human resources and transition framework.
Company Info
Address:
5TH FLOOR, PARADIGM B, , MINDSPACE, MALAD WEST, Mumbai Suburban, Maharashtra, 400064, MUMBAI, Maharashtra, India
