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Customer Service

3 months ago   Engineering   Mumbai   21 views Reference: 33752
Job Details

Need a candidate who can handle 50 to 60 customer complaints with complete ownership and provide end to end resolution on customer grievances


  • Needs to handle delayed delivery and returns related complaints
  • Ensure that each complaint is resolved within 7 days from complaint creation date
  • Good communication skills required for lateral movements within the team
Role: Customer Retention - Voice / Blended
Industry Type: Furniture & Furnishing
Please Contact - Shivani Shinde
Company Description
Nilkamals association with Furniture needs no introduction. Nilkamal is the worlds largest manufacturer of moulded furniture & Indias favourite furniture brand with 50 stores & 3,000+ distributors. Our furniture has eternally been a part of Indian homes interiors, knowingly or unknowingly taking space in the form of a simple plastic chair in your living room or an entire furniture set in your bedrooms or offices adding both emotion and charm to your sheen interiors.
Nilkamals expertise in wooden Furniture is expanding with a strong network of approximately 20,000+ dealers spread across the country. From the fast-paced metro cities to the deepest regions in India, Nilkamal aims to bring quality and budget friendly furniture to everyone. With plethora of trending yet quality products, Nilkamal has been providing the best furnishing experience to its customers.
So what are you waiting for? Begin your best furnishing experience with our one-stop-shop only at Nilkamal furniture.