Credit Counsellor

Job Responsibilities: • Counselling the customers to help them take informed decision regarding their delinquent accounts, credit rating and financial wellbeing. • Outbound calling to customers which includes credit counselling and follow up. • Addressing customers' uncertainties, grievances, and suggestions on time. • Keeps up quality service by adhering to organization guidelines. • Provide great customer experience during each interaction. • Record details of enquiries, comment and action taken.

Requirement: • Graduate with Min. 1 year of experience in Tele-Collections (Domestic / International Voice Process). • Understanding of CIBIL, Credit Score, NPA, Delinquencies • Effective communication skills- English and Hindi • Basic MS Office Skills • Willingness to work in target-based role • Passion for helping people and delivering outstanding customer service.

Working Window: Day Shifts (10:00 AM to 07:00 PM) 6 Days working excluding second Saturday

Compensation & benefit: Best in class fixed salary Incentives with no upper capping Retention bonus Health & personal accident insurance Learning & professional development opportunities

If interested, pls share your resume at Mail id mentioned in address with your current CTC & notice period.

Founded in 2015, Creditas is an innovative FinTech company headquartered in Gurgaon that leverages Machine Learning and other advanced technologies to present Financial Institutions with an enhanced way to reach and interact with their customers. Driven with a vision to radically transform the Banking sector, Creditas Solutions has been helping its associates expedite and optimize Customer Acquisition, Cross-Sell, Delinquency Detection, Financial Literacy, and finally, Debt Recovery. The business has seen phenomenal growth over past 6 years now partnering with all the leading Banks in the country. The business has grown profitably to over 200 strong employees