Client Service Associate

 Responsible for managing a portfolio of Clients

 Manage client relationship to ensure client delight

 Educate the client on the workflow and processes and manage client expectations

 Interact and lead production team to ensure effective execution of project deliverables

 Allocate proper briefs to team members, lead & guide the team for effective planning & execution.

 To monitor and ensure team performance by developing and propagating client service focused KPIs / Success Metrics across the team and ensure that it is consistently achieved

 To be responsible for client retention and growth by adhering to the quality and timelines of annual maintenance contracts

 To support management in developing, benchmarking and deploying client service strategies focused towards client retention and delight

 To handle everyday coordination with clients, and service them timely with the help of delivery team

 Researching on the brand to get information on brand essence, competition, past consumer connects programs etc.

 To ensure immediate response to client issues as per severity and priority

 Work on building proposals, service agreements for new client acquisition

Skills Required

 Great communication skills.

 Ability to build rapport with clients /team

 Familiarity with tools like PowerPoint, Excel, Word etc.

 Ability to multi-task and work under pressure / deadlines

 Ability to pay attention to detail

 Ability to research solutions with a problem-solving attitude

 Ability to work in an organized manner

Job Types: Full-time, Fresher

Benefits:

• Health insurance

Interested Candidates Please Call To The Number Given Below

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