Associate - Client Experience

Position Name : Associate - CX

Roles & Responsibilities :

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Cross selling / Up selling services and products
• Initiating and leading the design and development of tailored solutions that supports client requirements
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Handling customer escalations-preparing RCA and providing the solution
• Monitoring day to day operations
• Resolving clients daily operational issues within the given SLAs
• Analyzing key lanes performance of first & last mile operation
• Monitoring speed of delivery, volume & root cause of fluctuation
• Collaborate with internal stakeholders to maintain and increase performance of client accounts
• Designing SOP, mapping and freezing requirements and providing best solutions to the business
• Sharing inputs over network expansion considering competitor presence & their strategy

Required skills :

• Excellent communication skills
• Strong Analytical Skills with proficiency in MS office especially Excel and Powerpoint
• Fact based and responsive decision making
• Ability to create, establish and maintain strong business relationships with clients
• Tenacity to work in a high-growth and fast paced environment
• Efficient in time management with multitasking skills

Day Shift
Work From Office
Should know regional language - Tamil

Application Deadline: 25/9/2021

Benefits:

• Life insurance

COVID-19 considerations: Interviews would be through Google Meet.

Interested candidates call on the number shared with.