ASSOCIATE

DELIVERY VOICE | ASSOCIATE | NOIDA

Job Summary

LOCATION: Noida

DESIGNATION: Associate

QUALIFICATION:

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard

(1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process

(2.) Improving skill level through Self development / nominating training programs Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement

(4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team

(5.) To consistently meet or exceed CSAT parameters as defined for the process.

SKILLS:

BA

EXPERIENCE: 1-3 Years

NO. OF POSITIONS: 12

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 137,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.