Assistant Service Manager

• Maintains shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
• Prioritizes and controls all comebacks to ensure proper and prompt attention
• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
• Deals directly with all customer come backs, and ensures proper attention and level of customer satisfaction to meet the customers needs
• Maintains timely and professional contact with service customers
• Maintains an organized and up-to-date repair log
• Prepares estimates and open and closes repair orders when required
• Provides support in technical questions for the service advisors
• Supervises staff when directed by the service manager
• Approves customer discounts
• Schedules maintenance for service department vehicles and equipment.
• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
• Maintains high customer satisfaction ratings.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician
• Refers to service history, inspects vehicle, and recommends additional needed service
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance.
• Keeps work area clean.

Sharayu Group is incepted in 1993, with a vision to be the most admired upcoming innovative corporate house, Committed to Customers, Employees, Society and Environment. It is a highly reputed and leading business conglomerate with an employee strength of 2,253/- and business turnover of Rs 1500 Crore. The Group has prestigious Dealerships of world renowned Automobile Manufacturing Companies i.e. Hyundai, Toyota & Honda- 2 wheelers under the popular brand 'Sharayu', operating from the states of Maharashtra and Goa, strategically located at Mumbai, Pune, Satara, Panajim, Aurangabad and Baramati. We are No. 1 in CSI, winner of numerous awards at National and International Arena and have diversified into Agro based business including setting up of integrated Sugar and by-products plant in western Maharashtra. 'Sharayu Agro Industries Pvt. Ltd' is a modern 5000 MT TCD, 33MW Co-generation and 60 KLPD Distillery project.