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Assistant Manager Customer Support

3 months ago   Financial Services   Bengaluru   16 views Reference: 33822
Job Details

Assist the Manager in planning and implementing strategies to attract customers

Coordinate daily customer service operations
Track the progress of weekly, monthly, quarterly and annual objectives
Evaluate employee performance and identify hiring and training needs
Supervise and motivate staff to perform their best
Coach and support new and existing Associates
Analyze consumer behavior and adjust product positioning
Handle complaints from customers
Create reports, analyze and interpret data
Conduct regular audits
Make sure all employees adhere to company’s policies and guidelines
Requirements and skills
Proven experience as a Assistant Manager or similar position
Experience performance evaluation processes
Good math skills with the ability to create and analyze reports, spreadsheets
Proficient user of MS Office (MS Excel in particular)
Leadership and organizational abilities
Interpersonal and communication skills
Problem-solving attitude
Please Contact - Parakh Mathur nogiven below
Company Description
About SmartCoin: SmartCoin Financials is Indias Fastest growing, fully-automated next-gen Fintech company aiming to address the credit requirements of innumerous self-employed micro-entrepreneurs, micro-merchants and middle/lower-income salaried individuals. SmartCoin was conceived in 2016 with a mission to provide financial inclusion to the underserved market with its headquarters in Bengaluru. The company has been facilitating micro-credit through its cutting-edge app and has witnessed rapid growth with over 13 million users and 9 million+ loan disbursed through its AI & ML - powered modules in over 17000 pin codes across India. SmartCoin's app-based credit platform offers instant credit options through 100% automation at a pan-India scale. The company has been supported by reputed fintech investors like LGT Lightstone, Accion Venture Lab, Unicorn India Ventures etc. SmartCoin has been recognized nationally and internationally for its efforts at Googles Launchpad Accelerator, Global Inclusive50 by MetLife, VISA, IFC, etc.