Area Home Connect & Care Lead [ ]

1. Establish service infra and network at Jio center / Jio point level
2. Ascertain home care and assist is conducted within quality and SLAs
3. Drive productivity of home connect technicians
4. Bring ownership approach in teams through proactive working, solution
mindset and system based working
5. Ensure same day installation and service request completion
6. Drive trained manpower pool creation and competition benchmarking
7. Build skillset among the field team by upskilling and external
sources identification
8. Undertake field visit to check quality of installation
9. Support Jio center team for ensuring smooth functioning of
operations, materials and consumables"

BE/Btech/ MBA

Min 08 - Max 12 years

1. Familiarity with the territory
2. Knowledge of LAN and fiber optics
3. Direct sales operations management
4. Relationship management
5. Diverse team handling capability
6. Project execution skills
7. Customer focus
8. Business acumen