Advocacy Operations Associate

Job ID: 1486710 | ADCI HYD 13 SEZ

DESCRIPTION

The AO Associate should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment. This is a high visibility position with big scope of creativity and self-development. The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team. Ability to create and manage work plans, timelines and accommodate multiple priorities will be critical for success.
Responsibilities:
· Follows SOP or manager's instructions and ensures tasks are quality compliant
· Contributes to project improvement ideas, if applicable
· Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA
· Proactively raises issues/alarms to manager or stakeholders
· Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
· Maintains records of day-to-day work by updating trackers or workflow tools
· Meets predetermined and assigned productivity targets and quality standards.

BASIC QUALIFICATIONS

Good communication skills – ability to communicate with internal/external stakeholders clearly and concisely · Fungible to transition within work types, flexibility to work across shifts (24/7 shifts) and staggered week offs. · Analyze and detect exceptions. · Demonstrate flexibility to work overtime hours as per business requirement · Strong learning ability

PREFERRED QUALIFICATIONS

Good communication skills – ability to communicate with internal/external stakeholders clearly and concisely · Fungible to transition within work types, flexibility to work across shifts (24/7 shifts) and staggered week offs. · Analyze and detect exceptions. · Demonstrate flexibility to work overtime hours as per business requirement · Strong learning ability

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Amazon.com, Inc., is an American multinational technology company based in Seattle, with 750,000 employees. It focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four tech companies, along with Google, Apple, and Microsoft.