Advisor I, Transaction Processing

Requisition #: R1342861

Essential Functions/Core Responsibilities

• Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution

• Clarify customer requirements; probe for and confirm understanding of requirements or problem

• Utilize standard procedures when resolving customer issues or performing research

• Prepare complete and accurate work including appropriately notating accounts as required

• Maintain basic knowledge of client products and/or services

• Operate computer to key and/or verify information

Candidate Profile

• Basic computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with proficient attention to detail

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Able to rotate shifts, as needed

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

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Concentrix is an American business services company specializing in customer engagement and business performance. Concentrix was a subsidiary of SYNNEX Corporation since 2006 and went public as an independent company on December 1, 2020. Concentrix is headquartered in Fremont, California.