We are inviting applications for the role of customer Support.
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Work Location : Sutherland, Interface Building, Building No. 16,First Floor, Near Plam Court Complex, New Link Road, Malad (West), Mumbai - 400064.
Opportunity for International Voice Process (Customer Support) - Chennai
Job Location: Malad, Mumbai
Qualification : Any Graduates
Career Level : Associate - Customer Service
Shifts : Rotational Shifts - Flexible to work in 24/7 shifts (any 9 hours)
Week Offs : Rotational Off's
Roles and Responsibilities:
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analysing customer needs. Prepare product or service reports by collecting and analysing customer information. Contribute to team effort by accomplishing related results as needed.
Customer Service Representative Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information , Multi-tasking
Good verbal and written communication
Good analytical and reasoning ability
Willing to Work in Rotational shifts
Exceptional customer service skills
Min 6months with international / Domestic voice is preferred