Job Details

Sutherland Global Services Private Limited

International Customer Support

Sutherland Global Services Private Limited

Sutherland, Interface Building, Building No. 16,First Floor, Near Plam Court Complex, New Link Road, Malad (West), Mumbai - 400064.


Job Description

We are inviting applications for the role of customer Support. In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Work Location : Sutherland, Interface Building, Building No. 16,First Floor, Near Plam Court Complex, New Link Road, Malad (West), Mumbai - 400064. Opportunity for International Voice Process (Customer Support) - Chennai Job Location: Malad, Mumbai Experience: 0-3Years Qualification : Any Graduates Career Level : Associate - Customer Service Shifts : Rotational Shifts - Flexible to work in 24/7 shifts (any 9 hours) Week Offs : Rotational Off's Roles and Responsibilities: Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analysing customer needs. Prepare product or service reports by collecting and analysing customer information. Contribute to team effort by accomplishing related results as needed. Customer Service Representative Skills and Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information , Multi-tasking Skills: Good verbal and written communication Good analytical and reasoning ability Willing to Work in Rotational shifts Exceptional customer service skills Min 6months with international / Domestic voice is preferred

Walkin Details

Company :

Sutherland Global Services Private Limited

Address :

Sutherland, Interface Building, Building No. 16,First Floor, Near Plam Court Complex, New Link Road, Malad (West), Mumbai - 400064.

Walkin Start date :

: Feb 14 2020

Walkin end date:

: Feb 21 2020

Qualification :

Graduate

Phone

7338804662

Experience :

0 - 3 Years.

Published:

1 week ago

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