Wipro DO& P is Hiring for HR HELP DESK PROFILE for Hyderabad Location.
Shoud hold experience from INTERNATIONAL VOICE PROCESS & Email &Chat process
Must possess excellent communication skills
Strong written & Verbal skills are must
Should possess good Customer Centric skills
Analyze questions / queries from employees, related to various benefits and respond / assist them on their eligibility per policy.
Monitor and own the Ticketing queue for the queries raised by the Candidates/ Hiring team and adhering the same with respect to the SLA required basis the principle of FIFO
Receive, review, and process all relevant documentation pertaining to new hires, terminations, leave of absences, employee status changes etc within the SLA
Participate and manage transactional activities pertaining to query resolution & follow ups on information .
Candidate support & Hiring help teams
Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information on internal tools and applications
Enable to build & maintain SOP's by ensuring new learnings / scenarios are duly highlighted to the Process SMEs/ Leads to help knowledge capture on SOPs .
Adherence to People Ops Magical Experience guidelines while responding to ticket
Ensure policy guidelines are accurately interpreted to query and responded / actioned.
Ensure SOP guidelines are followed accurately during query resolution
Follow FIFO principles while monitoring the ticketing queue
Performing Auditing checks to ensure quality of response / actions are as per agreed standards.
Identify opportunity areas to implement new ideas to strengthen/ streamline existing processes through continuous improvement culture
Understand & Respond to the urgency and sensitivity issue or query.
Adhere to all time bound SLA on timelines when actioning on tickets.
Required Candidate profile
Customer Orientation & Centricity:-
* Exceptional customer service focus, including attention to detail and producing quality results
* Strong communication with superior verbal and written skills. Experience in writing Emails & Chat is preferred
* Ability to comprehend complex and variable Customer Queries
* Ability to summarize the situation and be able to articulate the response on the Query received
* Takes end-to-end Ownership and accountability of Customer Issues for resolution
* Ability to gauge the Customer's sentiments & emotions
* Typing Proficiency
* Industry specific HR Tools & Applications
Work Experience:- Min 2yrs- 6 years max of experience.
-HR Help desk / Employee services
-Email/ Chat based
-Call center / International voice support industry
-Hospitality and Airline industry
-B tech profile but working would be considered
**Workday Experience preferred
**Benefits Experience preferred
CONTACT HR: SRIDEVI THUPKAR