Job Details

Wipro Limited

HR Helpdesk

Wipro Limited

Wipro Gate :-1, Gachibowli, Hyderabad- 500032

Job Description

Wipro DO& P is Hiring for HR HELP DESK PROFILE for Hyderabad Location. Job Description:- Shoud hold experience from INTERNATIONAL VOICE PROCESS & Email &Chat process Must possess excellent communication skills Strong written & Verbal skills are must Should possess good Customer Centric skills Analyze questions / queries from employees, related to various benefits and respond / assist them on their eligibility per policy. Monitor and own the Ticketing queue for the queries raised by the Candidates/ Hiring team and adhering the same with respect to the SLA required basis the principle of FIFO Receive, review, and process all relevant documentation pertaining to new hires, terminations, leave of absences, employee status changes etc within the SLA Participate and manage transactional activities pertaining to query resolution & follow ups on information . Candidate support & Hiring help teams Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information on internal tools and applications Enable to build & maintain SOP's by ensuring new learnings / scenarios are duly highlighted to the Process SMEs/ Leads to help knowledge capture on SOPs . Adherence to People Ops Magical Experience guidelines while responding to ticket Ensure policy guidelines are accurately interpreted to query and responded / actioned. Ensure SOP guidelines are followed accurately during query resolution Follow FIFO principles while monitoring the ticketing queue Performing Auditing checks to ensure quality of response / actions are as per agreed standards. Identify opportunity areas to implement new ideas to strengthen/ streamline existing processes through continuous improvement culture Understand & Respond to the urgency and sensitivity issue or query. Adhere to all time bound SLA on timelines when actioning on tickets. Required Candidate profile Customer Orientation & Centricity:- * Exceptional customer service focus, including attention to detail and producing quality results * Strong communication with superior verbal and written skills. Experience in writing Emails & Chat is preferred * Ability to comprehend complex and variable Customer Queries * Ability to summarize the situation and be able to articulate the response on the Query received * Takes end-to-end Ownership and accountability of Customer Issues for resolution * Ability to gauge the Customer's sentiments & emotions * Typing Proficiency * Industry specific HR Tools & Applications Work Experience:- Min 2yrs- 6 years max of experience. Preferred Fields:- -HR Help desk / Employee services -Email/ Chat based -Call center / International voice support industry -Hospitality and Airline industry -Customer service -B tech profile but working would be considered **Workday Experience preferred **Benefits Experience preferred CONTACT HR: SRIDEVI THUPKAR [email protected]

Walkin Details

Company :

Wipro Limited

Address :

Wipro Gate :-1, Gachibowli, Hyderabad- 500032

Walkin Start date :

: Feb 11 2020

Walkin end date:

: Feb 14 2020

Qualification :


Contact Email :

[email protected]

Experience :

2 - 6 Years.


2 weeks ago

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