Who We Are
We are Obsessed with our love for technology and the infinite possibilities it can create for making this world a better place. Our clients find us at our best when we are challenged with their toughest of the problems and we love chasing the problems. It thrills us and motivates us to deliver more.
Our global delivery model has earned the trust and reputation of being a partner of choice. We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We partner with you to understand the interconnection of user experience, business goals, and information technology. It's the optimal fusing of these three drivers that delivers
Do visit : https://technovert.com/about/
What is the Job like?
Drive closure of local IT user calls within the specified SLAs.
Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager.
Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and
Hardware failure report.
Co-ordinate with Manager & Engineers for any process, management changes or technical support changes.
Coordinate with Procurement team and ensure stock availability for daily operations.
Act as a reliable point of contact for the Service Desk team for issue escalations & nonstandard service requests.
Create conducive team-atmosphere by applying required motivation levels
Plan and execute maintenance schedules.
Who should apply for this role?
Graduation in IT is highly preferable.
Candidate should have good knowledge of IT products.
You have 1+ years of relevant experience
You possess strong problem solving skills with ability to organize and analyze data
You are confident, creative, proactive in taking initiatives and achieving them
You are a goal-oriented individual with a strong attention to detail
Should have basic knowledge of Mac, Linux and Network Installation, configuration and Managing of Windows 7 up to Windows 10 machines.
Should have excellent Windows Desktops OS troubleshooting skills including hardware troubleshooting skills.
Installation, configuration & management of Servers, WiFi Router and Network devices.
Installation and management of mail applications like MS Outlook and Thunderbird.
Should have hands-on experience with Google Apps (Gmail, Google Docs, etc)
Monitoring of Servers and Network devices to ensure minimal downtime.
Inventory management for hardware and softwares.
Backups and profile migration for users co-ordination with vendors for timely resolutions on hardware related calls.
Manage centralized Kaspersky Antivirus server, WSUS, WDS, File & Print services
Basic knowledge of DHCP, DNS, SCCM and good knowledge of RAID
Should know how to upgrade firmware and BIOS
User and security access management using Active Directory Services