Trainer

Job ID:862029

Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

• NEO/HCO Facilitation & Talent Development Sessions for Frontline Employees
• Facilitation of New Hire Orientation and Health Care Orientation Classes
• Facilitation of classroom or webinar sessions of various Talent Development topics
• Facilitation of in-person classroom sessions on Leadership Development topics in the Manager Alpha program for the Hyderabad Managers
• Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery (e.g., train-the-trainer, facilitator guide, real-world examples, rehearsal)
• Collaborate with appropriate resources (e.g., instructional designers, business partners, SME’s, business leadership) to facilitate development of appropriate learning objectives and curricula
• Identify, understand and prepare the appropriate training technology to ensure effective learning (e.g., WebEx, Knowledge Management Systems, LearnSource)
• Leverage Subject Matter Experts as needed to ensure that appropriate learning content is accurate and current
• Ensure that delivered training (including vendor training) complies with learning objectives and meets organizational needs (e.g. based on audience analysis, organizational knowledge)
• Comply with all required policies, regulations and procedures applicable to the learning process (e.g., CMS, HIPAA, HR policies)
• Apply the appropriate training technologies to ensure effective learning (e.g., WebEx, Knowledge Management Systems, LearnSource, as applicable
• Gather learner feedback during the facilitation process to support effective knowledge transfer and make appropriate adjustments to the facilitation process (e.g., periodic knowledge checks, assessments, polls)
• Support learner understanding of how learning content applies to their job role/function, and the achievement of their business goals
• Identify and adapt to the learning styles of the audience during the facilitation process (e.g., apply principles of adult learning, guide participant discussions to drive learning)
• Demonstrate appropriate teaching method, style and pace to optimize learning, adopting different delivery approaches/mechanisms as needed (e.g., technology usage, questioning techniques, story generation)
• Ensure/provide training coordination/support to facilitate delivery of effective training (e.g., room coordination, supplies/materials, enrollments, scheduling)
• Contact learners' leadership during the facilitation process, as needed (e.g., to communicate learning progress, behavioral issues, attendance issues)
• Provide post-training support to learners, as needed (e.g., outstanding questions/issues, parking lot items, unmet expectations, additional copies of learning materials, on-the job support)
• Provide consulting on effective learning strategies, as appropriate (e.g., coaching/mentoring other trainers, Train-the Trainer, Instructional Designers)
• Complete all necessary reports for NEO/HCO and send them to all stakeholders in a timely manner.
• Generate/analyze reports on training processes/outcomes, and distribute to applicable audiences as appropriate
• Engage with learners post-training to obtain additional feedback on training effectiveness (e.g., one-on-one meetings, follow-up surveys)
• Provide ideas to enhance learning based on experience with learners (e.g., course, program, curriculum)
• Attend meetings pertaining to NEO/HCO & other Talent Development-related meetings
• Conduct coaching session
• Facilitate other Talent Development sessions, as needed
• Talent Development Projects
• Content Curation from Open source materials

Required Qualifications:

• Background of working in the L&D department
• Background in teaching/training imparting behavioral programs
• Excellent verbal, written and interpersonal communication
• Understanding of Behavioral Assessments like DISC, MBTI etc.
• Ability to work in multiple shifts if needed occasionally

Preferred Qualification:

• Post-graduation in Business Management, Human Resources

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

UnitedHealth Group is a distinctively diversified health and well-being company headquartered in the United States, and a leader worldwide in helping people live healthier lives and helping make the health system work better for everyone.We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities in clinical expertise, advanced technology and data and health information.