Teller

The Role Responsibilities

Strategy

Deliver teller related functions in the branch to ensure the delivery of quality service to customers. To project a professional and warm image, and to assist the TSM in maintaining operational control and improving operational efficiency.

Business

• Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff

Processes

• Deliver quality service while carrying out the following transactions for customers:

1. Cash deposits
2. Cash withdrawals
3. Demand draft/pay order instructions – accepting and processing
4. Accepting instructions for FD breaks
5. Effecting internal account to account transfers
6. Accepting and processing stop payment instructions

• Ensure that all of the above services are delivered with accuracy and warmth
• Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.
• General Reconciliation and Compliance Activities at their level, which may typically include:

1. Dual control of Cash functions
2. Control of Security stationary
3. Review of processing entries and vouchers

People and Talent

Risk Management

• He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.
• Educating customers about direct banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc.
• Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, Know Your Customer and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.

Governance

• He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.
• Educating customers about direct banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc.
• Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, Know Your Customer and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.

Regulatory & Business Conduct

• Premises management in areas of merchandising, housekeeping as well as store management As an employee, you are responsible for working with the Bank to ensure a safe and healthy workplace for all. As part of the Health and Safety guidelines you should:

1. Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions;
2. Co-operate with Management to support and promote Health and safety in the workplace;
3. Ensure that your actions do not put others at risk;
4. Work in a healthy and safe manner;
5. Encourage others to work in a healthy and safe manner;
6. Report all accidents and incidents; and Bring to the attention of the management any hazard in the workplace

Key Stakeholders

Branch Banking Retain department

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Standard Chartered Bank is India’s largest international bank with 100 branches in 43 cities, and we have been operating here since 1858. Key clients segments include Corporate & Institutional Banking, Commercial & Private Banking as well as Retail Banking.Standard Chartered also has the following subsidiaries operating in India: Standard Chartered Securities (India) Ltd; Standard Chartered Private Equity Advisory (India) Private Limited; Standard Chartered Investments and Loans (India) Limited; Standard Chartered Finance limited and SCOPE International.