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Technician, Technical Support Full-time Job

2 weeks ago Information Technology Bengaluru   21 views
Job Details

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technician, Technical Support on our Technical Support Team in Bangalore

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Role & Responsibilities:

  • Responsible for providing telephone support for customers on operation or maintenance of Dell products.

  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.

  • Responsible for EWS, Total solutions, YTT and In warranty extension sales.

  • Performs work in accordance to standardized policies and procedures

  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

  • Documents problems in the support solution database for diagnostics and solution implementation.

  • Ensure proper escalation procedures are followed.

  • Responsible for customer satisfaction through effective handling of customer problems

  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

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Candidate requirement:

  • Undergraduates with at least 12 months of international call center / 24 months of domestic call center or any other work experience – full time experience.

  • Should be willing to work in shifts in a 24 x7 work environment

  • Fluent communication in English and Hindi

  • Excellent telephone soft skills & thorough telephone functional skills

  • Ability to handle stressful situations.

  • Ability to deal professionally with irate customers

  • Good Knowledge of PC Hardware/Software for desktop & portable systems

  • Any relevant Certification/Technical Qualification

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .


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Company Description
We believe that progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere to drive progress around the world. Every member of our team plays a critical role in bringing our purpose to life — through our work, passion and commitment to do the absolute best we can for our company, our customers and each other.