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Service Desk Engineer

Jan 28th, 2022 at 03:56   Information Technology   Chennai   298 views Reference: 15305
Job Details


· Manage Client calls / Ticket Monitoring System / Field engineer coordination

· Working towards customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer queries / E-Mails and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of internal team interaction & customer interactions

· Follow communication procedures, guidelines and policies

· Take the extra mile to help the customer to achieve satisfaction


  • Paid time off
  • Provident Fund
  • Work from home


  • Rotational shift

Supplemental Pay:

  • Shift allowance

COVID-19 considerations:
All employees are checked for temperature / Insisting to wear face mask when at office premises / Hand sanitization in regular intervals


  • total work: 1 year (Preferred)
Company Description
Apar Innosys is a leading provider of information technology and consulting services and dedicated to helping the world’s leading companies build stronger, new age, digital businesses.