Service Desk Engineer

Responsibilities:

· Manage Client calls / Ticket Monitoring System / Field engineer coordination

· Working towards customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer queries / E-Mails and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of internal team interaction & customer interactions

· Follow communication procedures, guidelines and policies

· Take the extra mile to help the customer to achieve satisfaction

Benefits:

• Paid time off
• Provident Fund
• Work from home

Schedule:

• Rotational shift

Supplemental Pay:

• Shift allowance

COVID-19 considerations:
All employees are checked for temperature / Insisting to wear face mask when at office premises / Hand sanitization in regular intervals

Experience:

• total work: 1 year (Preferred)

Apar Innosys is a leading provider of information technology and consulting services and dedicated to helping the world’s leading companies build stronger, new age, digital businesses.