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Senior Store Manager

2 weeks ago   Marketing & Communication   Bengaluru   13 views Reference: 27268
Job Details

Senior Store Manager

  • Maximize efficiency and protect business integrity by applying store SOPs (Standard Operating Procedures) and procedures guided by the Senior Operation Manager/ Reporting Manager.
  • Follow SOP for Customer Service, VM, Store Ambience, Hygiene & Cash Collection
  • Maintain floor standards including replenishment and presentation as well as the general appearance and cleanliness of the store.
  • Assist Store Manager in managing the day-to-day operations of the outlet including, coaching, goal setting, support, and development of staff.
  • Maintain the best retail standards as per the market positioning of the brand
  • Identify seasonal promos, implement marketing promotions as per guidelines, and maximize returns from promotions. Ensure there is an increase in footfalls.
  • Analyze secondary sales and stock in hand on a weekly basis and plan for replenishments.
  • Responsible for Stock & Pilferage maintenance, perpetual inventory, and global stock count to control shrinkages and pilferages.
  • Responsible for conserving and protecting company assets and inventory by regular stock take of assets and merchandise inventory.

Sales & Revenue Targets:

  • Achieve volume and revenue goals at the assigned Company Store
  • Achieve personal sales goals and the goals set for the Sales Team at the Store
  • Target fixation & forecasting at SKU level.
  • Drive sales and achieve targets of the store through superior customer service, events, and promotions
  • Assisting Store Manager in planning & execution of micro-marketing activities at ground level
  • Coach each store employee to establish realistic sales goals for each month and develop an action plan. Offer them advice, support, and motivation to help them meet their sales objectives.
  • Assist store employees in the selling process whenever needed. Enhance the customer shopping experience by participating in the sales process.
  • Proactively stay connected to the Customer through various means to evolve and build a long-lasting relationship
  • Assist Store Manager in MIS Submission of daily / weekly / monthly reports to the Management.
  • Manage all other matters pertaining to store sales and perform additional tasks as required

Customer Service and Operations:

  • Ensure that Visual Merchandising is of the required quality and all fixtures are in working condition at all times.
  • Ensure a positive customer experience is delivered at the store.
  • Achieve customer satisfaction through the development of a customer service-oriented culture in the store.
  • Strengthen brand identity through focused customer engagement and superior brand experience.
  • Drive Loyalty Program at the Store to increase repeat business
  • Respond to and resolve customer complaints in a timely manner.
  • Handle customer queries and complaints efficiently and courteously

Team Management, Recruitment & Training:

  • Plan and assign goals and tasks to the outlet sales teams.
  • New staff induction and development
  • Ensure staff retention and engagement is high through motivation, coaching, and guiding.
  • Train, motivate, and guide the outlet sales teams.
  • Evaluate the performance of the sales team and provide appropriate feedback.
  • Conduct recruitment efforts & participate in selection decisions of new employees
  • Identify training needs and define a training calendar for store staff.


  • Ensure all staff/store facilities are as per norms.
  • Ensure coordination with HO for staff and other day-to-day activities.
  • Ensure the store achieves audit ratings as per the norms.
  • Ensure action plans are executed based on mystery audit findings.
  • Ensure adherence to SHOWOFF standards and sops.

Key Result Areas (KRAs)

  • Achievement of targets
  • Customer Service
  • Stock Management and controls
  • Marketing and Promotions
  • Staff Management and Team Development
  • Administration

Required Candidate profile

Desired Candidate Profile:

  • Graduate with 2 to 6 years of progressively responsible experience in Apparel Retail Store management
  • Proven track record of sales success in a retail environment.
  • Excellent customer service skills
  • Able to communicate with people of all levels with good flexibility and initiatives
  • Good Grooming and a Pleasant personality, energetic, mature, and attentive to details
  • Committed to building relationships with customers
  • A pleasant disposition, excellent written and spoken communication skills, and high enthusiasm levels are important job attributes for this position
  • Excellent leadership abilities and Team-player
  • Computer literate

Contact - HUSSEN Please contact the HR on the mobile number mentioned below.

Company Description
SHOWOFF is a leading chain of Retail Multi Brand Apparel Stores. We offer a complete range of Casual, Formal & Ethnic Wear for Men, Women & Kids