Senior Process Executive

Job Description:

Team Lead - CDM/PV

Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse

Responsibility

Business/ Customer

Minimal Customer interaction under guidance
Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists)
For PV/Complaints Management Individuals in this role perform data entry of data received from Source documents into the respective Clinical/Safety database While peroforming this activity the associate is responsible for meeting turnaround times and accuracy
These associates are usually used to handle more critical/senitive transactions

CODING

(same as PE)
Perform coding activities on the assigned project with timelines and efficiency
Import uncoded terms in database and export coded medical terms from coding platform
Query Management
Create New Term Request and prioritize
Perform Dictionary upversioning activity as and when required

CDM

Performs Migrations / Set up / Close out activities apart from Study Conduct activities under supervision and quality checks from Team Lead
May do the Peer QC of the TJDA activities
Generates all study related reports, status updates, and carries out all study related email conversation and communication with internal stakeholders and Client

Project / Process

Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare cases
Handle first level processing of transactions
Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time)
Proactively identify issues
Contribute to process improvement initiatives
Identify and report process changes
Adhere to the mandatory industry regulation and compliance requirements for the given process

Knowledge Management

Update Process documentation as appropriate for the process under guidance
Participate in knowledge transfer

People/Team Management

Adhere to org hygiene and compliance needs in terms of
a Personal Utilization & Time sheet submission
b Personal and new hire Assimilation
c Attendance
d Team Initiatives
Collate team performance metrics
Manage break schedule/transport logistics for the team in the absence of his/her supervisor

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd/Dsrd

1 Customer Service PL1 Required

Domain Skills

SNo Primary Skill Proficiency Level * Rqrd/Dsrd

1 Distribution(LS Mfg&SC) NA Required

* Proficiency Legends

Proficiency Level Generic Reference

PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels

PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects

PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill She / he has extensively demonstrated successful application of the skill in engagements or projects

PL4 The associate can function as a subject matter expert for this skill The associate is capable of analyzing, evaluating and synthesizing solutions using the skill

Employee Status Full Time Employee

Shift Day Job

Travel No

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