Quality Analyst (Voice, Email, Chat) Full-time Job3 months ago - Information Technology - Mumbai - 103 views
Job Description for QA for Inbound , Email and Chat process.
- Well Versed in Quality Audit and Verification Process.
- Should have worked for Voice, non voice OR Chat process.
- Good Communication Skills.
- Awareness about quality activities (e.g. Calibration, Feedback Mechanism, Q on Q, TNIs Preparation).
- Aware about 7 QC Tools
- Knowledge of MS-office Excel, PPT and Quality dashboards/Reports.
- Coordinates and facilitates call calibration sessions for agent.
- Daily check on Quality Report .
- Prepares and analyzes internal and external quality reports. Responsible to handle client escalation.
Interested candidates can Call on below contact no or whatsapp the resume.
contact - Rupa - HR
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You can call to the HR on the mobile number given below.
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