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Quality Analyst (Voice, Email, Chat) Full-time Job

3 months ago Information Technology Mumbai   103 views
Job Details

Job Description for QA for Inbound , Email and Chat process.

  • Well Versed in Quality Audit and Verification Process.
  • Should have worked for Voice, non voice OR Chat process.
  • Good Communication Skills.
  • Awareness about quality activities (e.g. Calibration, Feedback Mechanism, Q on Q, TNIs Preparation).
  • Aware about 7 QC Tools
  • Knowledge of MS-office Excel, PPT and Quality dashboards/Reports.
  • Coordinates and facilitates call calibration sessions for agent.
  • Daily check on Quality Report .
  • Prepares and analyzes internal and external quality reports. Responsible to handle client escalation.

Interested candidates can Call on below contact no or whatsapp the resume.

contact - Rupa - HR

This is a walkin - please walkin to the venue on the dates and timings mentioned in the post.

You can call to the HR on the mobile number given below.


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Company Description
In 2004 Reliable Group ventured into real estate and Reliable Spaces was born. A 2 million sq. ft. plot of land was purchased at Airoli with the vision to convert it into an IT hub named CloudCity. Today Reliable Plaza, Reliable Tech Space, Reliable Tech Park and Liberty Tower stand testimony to the companys vision with their impressive architecture, remarkable amenities and top notch safety and security systems. Currently under construction is the soon to be completed Empire Tower whopping 2 million sq. ft. project.Reliable Spaces now plans to get into residential and industrial space development. The company aims to develop, in a phased manner, a mini township at Ambarnath/Badlapur spread over 30 acres.