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Quality Analyst

4 months ago   Information Technology   Gurgaon   71 views Reference: 26055
Job Details
  • High-performance delivery on all quality parameters
  • Audit chats/email interactions on Product/process, Communication, and soft skills parameters
  • Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
  • Data analysis and making designated reports/decks
  • Participate in calibrations to ensure consistent scoring & feedback delivery approach
  • Communicate to heighten awareness and focus on the importance of positive customer experience
  • Make recommendations and drive process improvement
  • Reduce learning curve and help enhance product/process knowledge of new joinees
  • Ensure that internal policies, procedures, and compliance regulations are being followed
  • Customer/Client Interactions by using process knowledge and highlighting key areas to work on
  • Prepare TNA, publish and execute for 100% closure
  • Real-Time Support (Production/Live Support) on the floor as per the business requirement

Desired Candidate Profile

  • Prior exp in handling Quality for Inbound / Outbound Sales account
  • Must understand Audit & Coaching process
  • Excellent writing and comprehension skills
  • Extremely good verbal & written communications skills
  • Technical knowledge of English communication - sentence construction, grammar, punctuation etc.
  • Effective Presentation, Feedback & Coaching skills
  • Hands on experience on MS-Office; preferably on MS-Excel and Power Point
  • Customer orientation and Customer Service Attitude
  • Effective problem-solving skills and Highly energetic & enthusiastic
  • Interpersonal skills and Team work
  • Ability to handle/analyse data to generate Quantitative and Qualitative analysis
  • Contact - Pradeep Please contact the HR on the mobile number mentioned below.
Company Description
MDboss provides innovative, scalable, and cost effective Transcription ,Authorization and Medical Billing solution to healthcare industry--doctors, clinics and hospitals.