Professional Service Specialist AutoPilot Analyst

Req # WD

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Description:

The Windows Autopilot analyst is responsible for overall Autopilot operations to ensure data accuracy and service delivery of Lenovo Modern IT services for all customers.

Responsibilities:

Collect customer information and perform the onboarding process Ensure all the registrations are applied correctly and in a timely manner Execute quality checks Troubleshoot errors by submitting Microsoft tickets or internal IT tickets Identify potential gaps in the E2E process of the registrations Join weekly calls with the ODT and proactively bring updates of issues/escalations

Required Skills/Knowledge:

• Bachelor degree
• Effective written and oral communication in English
• Background of Modern IT(preferred)
• Advanced level of Microsoft Office
• Goal-orientated individual with strong time and task management
• Solution oriented skills
• Strong customer focus and ability to manage customer expectations
• Organized and methodical person with logical approach in addressing issues and strong analytical skills.

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Lenovo’s story has always been about shaping computing intelligence to create a better world. With the world’s widest portfolio of technology products, we deliver our vision of Smarter Technology for All through products, solutions, software, and services that individuals, communities, businesses, and entire populations need to fulfill their potential.